Author Topic: Find system greeting  (Read 3484 times)

Offline thesavo

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Find system greeting
« on: March 03, 2015, 05:16:15 PM »
Our corporation is planning on eliminating our Mitel PBX in the near future and refuses to pay a service provider to perform any moves, adds and changes.

One of the middle managers is asking for us to change the system greeting on our 3300 MXe / SX2000.  I just can't seem to find the mailbox that it uses.  Is there a way to find this out?  I tried using the logsys read SMDR command to see where I go when I call the main number's extension, and shows me connecting to the VM hunt group.

All of our extensions use the last 4 numbers from the DID, however I don't see an extension or a mailbox that ends in the last 4 numbers of the main line. 


Offline bluewhite4

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Re: Find system greeting
« Reply #1 on: March 03, 2015, 05:20:49 PM »
The auto-attendant is controlled by mailbox 9999 in embedded voicemail.

Offline thesavo

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Re: Find system greeting
« Reply #2 on: March 04, 2015, 09:13:26 AM »
Thank You !

Offline thesavo

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Re: Find system greeting
« Reply #3 on: March 04, 2015, 12:24:47 PM »
Can you tell me the call path?  I'm able to get into the admin mailbox, however i'm not sure I have  it right.

Is there a way to listen to the specific greeting before  recording over it?

Offline JasonTL

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Re: Find system greeting
« Reply #4 on: March 04, 2015, 12:36:19 PM »
The 9999 admin mailbox should have both your day and night greetings if you have them recorded. Best I can remember the prompts walk you through it pretty easily. You can record a new day message and then verify you in day mode. Call the main number and receive the message you just recorded.

Offline thesavo

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Re: Find system greeting
« Reply #5 on: March 17, 2015, 10:55:56 AM »
Thank you.  The way the voice prompts sounded " to record the system greeting" seemed a bit destructive. 

For future reference The workflow that helped me record the new Main number greeting is as follows:

  • Enter Vmail
  • Dial the admin mailbox
  • Enter Password
  • Option [4] for System Greetings
  • Option [1] for Primary Greetings
  • Option [1] for greeting while business is open
  • Listen to existing greeting
  • Press [1] to end review of current greeting
  • Press [1] to Accept  or Press [2] to Review or [3] to Record new or [STAR] to cancel and back out to the previous menu
« Last Edit: March 17, 2015, 11:03:05 AM by thesavo »


 

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