Find system greeting

[thesavo]

Our corporation is planning on eliminating our Mitel PBX in the near future and refuses to pay a service provider to perform any moves, adds and changes.

One of the middle managers is asking for us to change the system greeting on our 3300 MXe / SX2000.  I just can't seem to find the mailbox that it uses.  Is there a way to find this out?  I tried using the logsys read SMDR command to see where I go when I call the main number's extension, and shows me connecting to the VM hunt group.

All of our extensions use the last 4 numbers from the DID, however I don't see an extension or a mailbox that ends in the last 4 numbers of the main line. 

[bluewhite4]

The auto-attendant is controlled by mailbox 9999 in embedded voicemail.

[thesavo]

Thank You !

[thesavo]

Can you tell me the call path?  I'm able to get into the admin mailbox, however i'm not sure I have  it right.

Is there a way to listen to the specific greeting before  recording over it?

[JasonTL]

The 9999 admin mailbox should have both your day and night greetings if you have them recorded. Best I can remember the prompts walk you through it pretty easily. You can record a new day message and then verify you in day mode. Call the main number and receive the message you just recorded.

[thesavo]

Thank you.  The way the voice prompts sounded " to record the system greeting" seemed a bit destructive. 

For future reference The workflow that helped me record the new Main number greeting is as follows:

• Enter Vmail
• Dial the admin mailbox
• Enter Password
• Option [4] for System Greetings
• Option [1] for Primary Greetings
• Option [1] for greeting while business is open
• Listen to existing greeting
• Press [1] to end review of current greeting
• Press [1] to Accept  or Press [2] to Review or [3] to Record new or [STAR] to cancel and back out to the previous menu