Author Topic: Mitel UCA server chat history - delete and/or disable?  (Read 7459 times)

Offline 3300_sa_2015

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Mitel UCA server chat history - delete and/or disable?
« on: March 05, 2015, 04:21:41 PM »
Good afternoon all,

When we were sold the Mitel 3300 system, we were told that chat history via the UCA chat client was not maintained by the server.  I've been slowly getting more familiar with the system simply by exploration and discovered today that were misled - chat history is available for every single user from the day the system went live.

Our business is such that this could pose a liability risk to us in the event of litigation.  Is it possible to delete the chat history collected by the server?  Hopefully so.  Is it also possible to disable chat history collection entirely from the MAS?

Any information you guys can provide will be extremely helpful - thanks in advance!


Offline meBruler

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Re: Mitel UCA server chat history - delete and/or disable?
« Reply #1 on: March 26, 2015, 10:37:31 AM »
Any Update on this?  We also need a way to clear these and prevent them from being saved.

Offline meBruler

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Re: Mitel UCA server chat history - delete and/or disable?
« Reply #2 on: March 27, 2015, 03:22:48 PM »

To prevent UCA from storing chat history on the server, there two commands. I'd suggest copying the command to the windows clipboard, and then pasting the command into putty by right-clicking on the putty window, rather than attempting to enter them manually.
(1) edit /etc/e-smith/templates/opt/intertel/conf/sip_ims.ini/50Configuration set EnableFile=no. (if you're familiar with linux you can use vi editor to do this as well, I had to do this as my version of linus didn't recognise the "edit" command)
(2) expand-template /opt/intertel/conf/sip_ims.ini

Next, to delete the existing chat history stored on the server:
(1) stop the SIPIMS service from the UCA diagnostic page. From Server Manager, go to the main UCA configuration page, then at the bottom of the page under "Diagnostics", press the "Perform Server Diagnostics" button. Look for "SIPIMS" and click the "Stop" link to the right.
(2) move all files from the /opt/intertel/data/imarchive directory, maybe move them to /root by doing a 'mv hab_ims_archive* /root' from the /opt/intertel/data/imarchive directory. You can do this with putty, but if there are lots of files, you may want to use an application like WinSCP so that you can create folders, and drag and drop multiple files at once. Or, you can delete them from the putty command line if you are comfortable doing so - and will not want to keep the history at all.
(3) restart the UCA server completely.

Offline johnp

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Re: Mitel UCA server chat history - delete and/or disable?
« Reply #3 on: March 27, 2015, 06:14:28 PM »
You could use midnight commander. type mc


 

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