calling 101 from mitel 3300 system

[armstr_a]

Hi,

One of our staff has informed me that they are trying to call the police non-emergency number from within our phone system. The number is 101 so user would dial 9 for outside line followed by 101... i've tried this so appears to be a setting as all phones do the same after dialing it waits 5 seconds or so and returns access denied on the phone?
I assume we will have the same issue with our 999 emergency police number too. Can someone advise me how i allow these 2 calls to go through?

Thanks in advance.

[ralph]

Try setting up a system speed call such as "101" where the actual is 9101#.  Tick the box that says yes to "Override toll control".
If that works ok then you'll need to look at the COR of your ARS for 9101.

What country is this in?

Ralph

[x-man]

in the uk I use 111 and have an ars digit dialled string of 9111 with no digits to follow and it strips the 9 in the route.

[mszodiac]

In addition to what xman and ralph said, also try setting the digits before outpulsing on the route to <blank>.