Hello,
I'd love to implement a new functionality for our receptionist that would allow the callers to be given an option while they're waiting: option 1- stay in queue option 2- leave voicemail message.
Can I make this work with ACD paths and interflow going to a multi nodes voicemail?
example:
a caller would call in to the ACD path, if our receptionits are busy or are on a call, after waiting 20 seconds, the caller will hear the ACD path's recording 1 rad message. After waiting 20 more seconds, the caller would then hear ACD path's recording 2 message saying that we appreciate his patience. After 20 more seconds, the caller would be presented to a voicemail menu node greeting. If he selects option 1, he will be transfered to a voicemail. If he selects option 2, he goes back to the queue while keeping his priority number.
Is this possible?
Let me know!!
thanks!