Hi guys,
I'm trying to setup an ACD path that has a recording greeting the callers after 5 seconds when the receptionist is on a call.
My ACD path is configured but I'd like to enter a value in the field "Recording 1: Directory Number" of the ACD path. This field takes a directory number of a RAD or a RAD group.
My RAD message has been configured from the administrative mailbox, and it's ID is 7.
I'm trying to configure a hunt group:
Hunt group value "5804"
Hunt group mode: Terminal
Class of service day: 8
Class of service N1: 8
Class of service N2: 8
secondary element: not assigned
First RAD: 7
Hunt Group type: RAD
Phase timer ring: 1
When I click save, I get a pop up saying "Directory number does not exist". I'm guessing this is in reference to "5804"?
How can I solve this?
Please let me know,
thanks!!