« previous next »
Pages: [1]   Go Down

Author Topic: IP trunk from site to site does not show caller ID  (Read 1413 times)

Offline johnlowe

  • Contributer
  • *
  • Posts: 16
  • Country: ca
  • Karma: +0/-0
    • View Profile
IP trunk from site to site does not show caller ID
« on: February 06, 2015, 04:15:59 PM »
Hello,

We have 2 PBX, PBX A have PRI and PBX B have users.
When incoming calls comes into PRI, it then rings to reception in PBX B, issues is the caller ID shows IP trunk instead callers caller ID.
Logged

Online ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5741
  • Country: us
  • Karma: +468/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: IP trunk from site to site does not show caller ID
« Reply #1 on: February 06, 2015, 04:30:39 PM »
Verify 1st that you're getting caller ID from the carrier.
On PBX A do a CCS Trace Cont.  You should see caller ID.
If you do then you need to go through all your COS for caller ID.
If not, contact your carrier.

Ralph
Logged

Offline johnlowe

  • Contributer
  • *
  • Posts: 16
  • Country: ca
  • Karma: +0/-0
    • View Profile
Re: IP trunk from site to site does not show caller ID
« Reply #2 on: February 06, 2015, 04:57:14 PM »
Hi Ralph,

It's showing the caller's phone number but the name says IP trunk.
Logged

Online ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5741
  • Country: us
  • Karma: +468/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: IP trunk from site to site does not show caller ID
« Reply #3 on: February 09, 2015, 08:14:11 AM »
What did the CCS trace show?

Ralph
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10