Hi All,
I am having an odd issue with the embedded voicemail on a 3300 mcd running 6.0. When the system was originally installed all ext numbers on the system including mailboxes were 3 digit. Some time later the ext numbers were changed to be 4 digit. All voicemail boxes were deleted and re-added to reflect the change to 4 digit. Now for the issue..... All calls are answered by auto attendant. The greeting states that if you know your party's ext you can dial now. If a valid ext is dialed the call transfers to the appropriate ext and then to voicemail all fine an dandy, however if an invalid ext is dialed, like an old 3 digit ext the voicemail states that you are being transferred to that user even though that ext and mail box no longer exist. Then comes back and says that ext is invalid valid and to try again, as is expected. The question is why is it saying I am being transfered to that user when that mailbox and ext don't exist.
Example: I call in and get the auto attendant and dial 1371 for Steve Miller. The system states I am being transferred to "Steve Miller" and I am as this is Steve's current ext and the call is routed correctly. If I dial 371, as some caller are doing not knowing that the ext numbers have changed, the system still state iI am being transferred to "Steve Miller" but then I get that ext is invalid.
Anyone have any ideas where the system is getting the name for the 3 digit ext when a mailbox does not exist there for no name is recorded for that ext. Keep in mind that 371 did exist at one time and would have had a name recorded for it at that time, but has since been deleted. Hope this makes sense. Any help would be greatly appreciated.
