Hey everyone, thanks for the input on the issue. I ended up finding the voice mailbox number associated with that extension by a brute force method of just going in through a phone connection and punching in a series of voice mailbox numbers until I came to the one that corresponded with the voice recording on that extension. I know it was probably not the most efficient or technical way to do it, but in the end I found the identity of the mailbox. As it turns out, I found that two rooms next to each other had extensions, and voicemail box numbers switched with each other. There was no one in one office, so I just erased both voicemail boxes with the admin account, and rebuilt them with the extension number matching the voicemail number for future ease . Thanks again for the input... Tom...