Phone Operator Modification

[BobbyMitel]

Hello -

Mitel support configured a phone operator to login on a hot desk phone and then answer any incoming calls.  When logged in, it bypasses the AA and she then answers and directs the call where it needs to go.  If someone calls while she she is on the phone, it will then go to the AA after the 10th ring.  My boss wants the 10 rings to be changed to 5 rings.  Where would I go to edit this?

Thanks
Bobby

[ralph]

It will be in the COS.  Call Forward No Answer timer.
If there's a hunt group involved, check to see if that has a COS assigned.
If not, then check the COS of the first device it rings to.

Ralph

[Mattmayn]

It will also change the number of rings for other users if the COS is shared, so watch out for that.