Hi all,
I have a customer who's MiCollab Client (ver. 6.0.422.0) freeze's on startup of his Windows machine (Win 7), making this person close it out and restart the MiCollab Client app, after which starts just fine and is usable. Out of the 150+ employees in this company, this is the only reported person who encounters this issue. I have capture of the "WindowsError" log which report an event of: "AppHangB1". When researching this out a bit I find that this issue might be able to be fixed by having the user go into a "Clean Boot" mode then uninstall and re-install the MiCollab Client software, after that then go back to a "Normal Boot" mode.
I just wanted to get your thoughts on this to see if I'm going about this in the right direction.
Below is a portion of the log readout:
=== Windows Error Reporting (1/6/2015 10:02:43 AM)
Fault bucket 167615701, type 22
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: UCA.exe
P2: 6.0.422.0
P3: 546425cb
P4: 0c3f
P5: 513
P6:
P7:
P8:
P9:
P10:
Thanks,
-Iron