easy one, I hope - change # of rings?

[mayerfeld]

how do I change the number of rings before voice mail picks up?  The ones I most want to change are some analog trunks.  (I assume this is a system-wide change and can't be applied to only certain extension or lines, which I could deal with.)

Thanks!
Eli

[bluewhite4]

Actually its in the phones class of service. If you copy the existing class of service to a new COS, you can then apply the new COS to only the extensions that you wish to ring longer. The specific timer you want to change in the COS is the "Call Forward No Answer Timer" at the bottom. You need to make sure that it isn't set any longer than the "No Answer Recall Timer" though.

[mayerfeld]

thanks!

I made the changes to COS and assigned it to that number in "Station Service Assignment". the changes didn't seem to take effect though...
maybe I'll do a soft reboot tonight.

Based on how you said to set up the COS, if the recall is greater than the voice mail, does it ever kick in?

[bluewhite4]

No, if the recall is greater than the "Call Forward No Answer," the call will return to the transferring device before voicemail would be able to answer. You shouldn't have to do a reset to have it take effect.

[mayerfeld]

hmmm, here's the settings for COS 20 that I set up and assigned to the number. Do I have something set wrong?

Class Of Service Number   20
Comment   Stutter DT PS
Account Code Verified   No
ACD Make Busy on Login   No
ACD Silent Monitor Accept   No
ACD Silent Monitor Allowed   No
ACD Silent Monitor Notification   No
Allow Directed Call Pickup Of Attendant Call   No
ANI/DNIS/ISDN Number Delivery Trunk   No
Auto Answer Allowed   Yes
Brokers Call   No
Busy Overide Security   No
Call Announce Line   No
Call Forwarding Accept   Yes
Call Forwarding (External Destination)   Yes
Call Forwarding (Internal Destination)   Yes
Call Forward Override   No
Call Forwarding Reminder Ring (CFFM and CFIAH only)   No
Call Hold   Yes
Call Hold Remote Retrieve   Yes
Call Hold - Retrieve with Hold Key   No
Call Park-Allowed To Park   Yes
Call Pickup Dialed Accept   Yes
Call Pickup Directed Accept   Yes
Call Privacy   No
Call Reroute after CFFM to Busy Destination   No
Call Waiting Swap   No
Called Party Features Override   No
Calling Name Display - Internal - ONS   No
Calling Number Display - Internal - ONS   No
Calling Party Name Substitution   No
Campon Tone Security / FAX Machine   No
Check COR after PSTN Dial Tone   No
Clear All Features Remote   Yes
Conference Call   Yes
COV/ONS/E&M Voice Mail Port   No
DASS II OLI/TLI Provided   No
Dialled Night Service   No
Direct Voice Call - Accept   No
Direct Voice Call - Allow   No
Direct Voice Call - Maximize Volume   No
Disable Call Reroute Chaining On Diversion   No
Disable Conference Join Tone   No
Disable Executive Busy Override Tone   No
Disable Send Message   Yes
Display ANI/ISDN Calling Number Only   Yes
Display ANI/DNIS/ISDN Calling/Called Number   Yes
Display Caller ID on multicall/keylines   Yes
Display DNIS/Called Number Before Digit Modification   No
Display Dialed Digits during Outgoing Calls   No
Display Held Call ID on Transfer   No
Display Transfer Destination on Recall   No
Do Not Disturb   Yes
Do Not Disturb - Access to Remote Phones   Yes
Do Not Disturb Permanent   No
Emergency Call Notification - Audio   No
Emergency Call Notification - Visual   No
Enable Call Duration Limit on External Calls   No
Enable Call Duration Limit on Internal Calls   No
Executive Busy Override   No
External Trunk Standard Ringback   No
Flexible Answer Point   No
Follow 2nd Alternate Reroute for Recall to Busy ACD Agent   No
Forced Verified Account Code   No
Forced Non-Verified Account Code   No
Group Call Forward Follow Me Accept   Yes
Group Call Forward Follow Me Allow   Yes
Group Page Accept   Yes
Group Page Allow   Yes
Handset Volume Adjustment Saved   Yes
Handsfree AnswerBack Allowed   Yes
HCI/CTI/TAPI Call Control Allowed   No
HCI/CTI/TAPI Monitor Allowed   No
Head Set Switch Mute   No
Hot Desk Remote Logout Enabled   No
Hot Desk Login Accept   No
Hotel Room Monitor Setup Allowed   No
Hotel Room Monitoring Allowed   No
Hotel/Motel Room Personal Wakeup Call Allowed   No
Hotel/Motel Room Remote Wakeup Call Allowed   No
Individual Trunk Access   Yes
Local Music On Hold source   No
Loudspeaker Pager Override   Yes
Loudspeaker Pager Equivalent Zone Override Security   No
Maintain Ringing Party During Recall   No
Message Waiting   Yes
Message Waiting Audible Tone Notification   Yes
Message Waiting Deactivate On Off-Hook   No
Message Waiting - Disable Ringing Lamp Notification   No
Message Waiting Inquire   Yes
Multiline Set Loop Test   No
Multiline Set Message Center Remote Read Allowed   No
Multiline Set Music   No
Multiline Set On-hook Dialing   No
Multiline Set Phonebook Allowed   No
Multiline Set Voice Mail Callback Message Erasure Allowed   No
Music on Hold on Transfer   No
Name Suppression on outgoing Trunk Call   No
Non DID Extension   No
Non-Prime Public Network Identity   No
Non Verified Account Code   Yes
Off-Hook Voice Announce Allowed   No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate   Yes
ONS CLASS/CLIP: Set   No
ONS CLASS/CLIP: Visual Call Waiting   Yes
ONS/OPS Internal Ring Cadence for External Callers   No
Originator's Display Update In Call Forwarding/Rerouting   No
Override Interconnect Restriction on Transfer   No
Pager Access All Zones   Yes
Pager Access Individual Zones   Yes
Phonebook Lookup - Default to User Location   No
Phonebook Lookup - Display User Location   No
Phone Lock   No
Privacy Released   No
Public Network Access via DPNSS   Yes
Public Network Identity Provided   No
Public Network To Public Network Connection Allowed   Yes
Public Trunk   No
R2 Call Progress Tone   No
Recall If Transferred to Original Call Destination   No
Record-A-Call Active   No
Record-A-Call - Start Recording Automatically   No
Record-A-Call - Save Recording on Hang-up   No
Recorded Announcement Device   No
Recorded Announcement Device - Advanced   No
Redial Facilities   Yes
Return Disconnect Tone When Far End Party Clears   No
Ringing Line Select   Yes
SC1000 Attendant Basic Function Key   No
SMDR External   Yes
SMDR Internal   Yes
Speak@Ease Preferred   No
Suppress Delivery of Caller ID Display between Sets   No
Suppress Delivery of Caller ID Display between Sets - Override   No
Suppress Display Of Account Code Numbers   No
Suppress Redial Display   No
Suppress Simulated CCM after ISDN Progress   No
Third Party Call Forward Follow Me Accept   No
Third Party Call Forward Follow Me Allow   No
Timed Reminder Allowed   Yes
Trunk Calling Party Identification   Yes
Trunk Flash Allowed   No
Two B-Channel Transfer Allowed   No
Use Held Party Device for Call Re-routing   Yes
Use Called Party Call Hold Timer   No
Voice Mail Softkey   No
Account Code Length   12
After Answer Display Time   
Answer Plus Delay To Message Timer   20
Answer Plus Expected Off-hook Timer   30
Answer Plus Message Length Timer   10
Answer Plus System Reroute Timer   0
Attendant Busy Out Timer   10
Auto Campon Timer   10
Busy Tone Timer   30
Call Duration   10
Call Duration Forced Cleardown Timer   0
Call Forward - Delay   0
Call Forward No Answer Timer   30
Call Hold Timer   120
Call Park Timer   180
Campon Recall Timer   10
Delay Ring Timer   10
Dialing Conflict Timer   3
Display Caller ID On Multicall/Keylines Timer   5
Emergency Call - Audio Level for Set   Ringer
First Digit Timer   15
Inter Digit Timer   10
Lockout Timer   45
ACD 2000 Logout Agent No Answer Timer   15
Message Waiting Ringing Start Time Hour   
Message Waiting Ringing Start Time Minute   
Message Waiting Ringing Stop Time Hour   
Message Waiting Ringing Stop Time Minute   
No Answer Recall Timer   32
ONS VMail-Delay Dial Tone Timer   5
Ringing Timer   180
Work Timer   0
Key A   
Key B   
Key C   
Key D   
   
   
   
   
   
   

[bluewhite4]

Within the "Call Rerouting Assignment" form, do you have 2nd Alternative set to something? With your "Call Forward No Answer" set so high, its possible that the Reroute Alternative 2 is kicking in. Within "System Options Assignment" what do you have "Call Rerouting Timer" set to?

[mayerfeld]

bingo! its 14.
if i change that, what will it affect?

thanks again
Eli

[bluewhite4]

Yes, that needs to be more than your "Call Forward No Answer" timer. This is a system wide change though.

[tecniq]

Change the timer settings is BOTH COS of the Trunks AND handsets

Call Fwd No Ans Timer: 15
No Ans Recall Timer: 17

4 Rings, then forwards

----------------------------------------------

Call Fwd No Ans Timer: 17
No Ans Recall Timer: 19

5 Rings, then forwards

Hope this helps... and no you do not need to reboot the system for settings to take in effect. If you change settings they happen in a sec after you save. If you test out your changes and they don't work, then its something else.

[jdluna]

I'm trying to do something similar. I need to change a few phones from 4 rings to 7 rings. I copied the COS and changed the No Answer Recall Timer to 21 and the Call Forward No Answer Timer is set to 14. I then went into the User Configuration and changed over to the new COS.

Is that how this should work?

[ralph]

The no answer recall timer only comes into play if you transfer a call to an extension and they do not forward anywhere else.
If you want to change the number of rings, change the Call Forward No Answer timer to 21 second.  If this doesn't work for you then change the Call Rerouting timer in the System Options (not COS).

Ralph
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