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Author Topic: ACD MWI  (Read 1592 times)

Offline Mattmayn

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ACD MWI
« on: December 28, 2014, 07:54:04 PM »
What is the easiest way to get MWI on an ACD enabled set? I have NPM MAS and I cannot get a MWI on the ACD sets for mailboxes associated with the agents. I have the set's DN listed as an alternate extension and it doesn't do anything. I am using Mitai as the MWI type for the MBs. I can dial the FAC from a set and light the ACD phones.
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Offline martyn

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Re: ACD MWI
« Reply #1 on: December 28, 2014, 08:09:52 PM »
You should just be able to set a key on the phone to monitor the MWI for the mailbox that you are after
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Offline Mattmayn

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Re: ACD MWI
« Reply #2 on: December 28, 2014, 08:25:45 PM »
Is there a way to make the clear buttons on the set flash so I don't have to use a button?
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