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Exporting PF CCM information into third party CRM
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Topic: Exporting PF CCM information into third party CRM (Read 1500 times)
ramuk
Contributer
Posts: 6
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Exporting PF CCM information into third party CRM
«
on:
December 16, 2014, 10:51:48 AM »
Hi
I'm an end user so please excuse my terminology. We have a Mitel 3300 version 6.0 SP3 (UK) and a PF CCM Enterprise version 6.0.12102.1.
We want to run a script every 15 minutes to extract queue performance information and import it into our own CRM. The
Mitel Contact Centre Solutions report guide
states that stored procedures and SQL views are available through a prairiefyresdk.zip.
Can I get hold of this file and has anyone had any experience using it?
I'm grateful of any help you can provide or any suggestions how else we can achieve this.
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matthew
Full Member
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Re: Exporting PF CCM information into third party CRM
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Reply #1 on:
December 18, 2014, 05:51:46 PM »
I think SDK access to CCM requires a license. In any case, I can't seem to get to the Prairiefyre downloads anymore, even through MOL. Must have had some changes to their sites.
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