Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel Software Applications
»
Exporting PF CCM information into third party CRM
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Exporting PF CCM information into third party CRM (Read 1485 times)
ramuk
Contributer
Posts: 6
Country:
Karma: +0/-0
Exporting PF CCM information into third party CRM
«
on:
December 16, 2014, 10:51:48 AM »
Hi
I'm an end user so please excuse my terminology. We have a Mitel 3300 version 6.0 SP3 (UK) and a PF CCM Enterprise version 6.0.12102.1.
We want to run a script every 15 minutes to extract queue performance information and import it into our own CRM. The
Mitel Contact Centre Solutions report guide
states that stored procedures and SQL views are available through a prairiefyresdk.zip.
Can I get hold of this file and has anyone had any experience using it?
I'm grateful of any help you can provide or any suggestions how else we can achieve this.
Logged
matthew
Full Member
Posts: 123
Country:
Karma: +2/-0
Re: Exporting PF CCM information into third party CRM
«
Reply #1 on:
December 18, 2014, 05:51:46 PM »
I think SDK access to CCM requires a license. In any case, I can't seem to get to the Prairiefyre downloads anymore, even through MOL. Must have had some changes to their sites.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel Software Applications
»
Exporting PF CCM information into third party CRM
Sitemap
1
2
3
4
5
6
7
8
9
10