sunspark,
Yes, I just got this fixed yesterday as a matter of fact.
The Major Alarm was due to how the server was initially configured. The original technician had backed up a physical server and loaded it into a virtual server. The problem was they didn't remove all of the physical assets associated with the physical server that don't exist within the virtual server. For some reason it didn't show up in the Alarm Summary to let you know what it was having a problem with.
Mitel had to get in through the SX 2000 interface and remove the offending "physical" equipment to get rid of the alarm.
Thanks,
TE