Major Alarm but no Active Alarms show

[Tech Electronics]

Guys,

I have a new installation on a virtual MCD:

Release: 8.2 SP-2
Version: 14.0.2.26

The system shows a Major Alarm for the Group Alarm Status and when I look at the Admin Alarm Group Summary it shows the Major Alarm on the node I am on. I click on the link for that node and it doesn't show any alarms at all. I then went to every other node and none of them show any alarms. I then went to Maintenance Commands and typed in Show Status Alarms All and it shows no alarms as well.

I then went into System Properties\System Administration\SNMP Configuration and set it to set the Enable to No and then back to Yes and the alarm came back.

Has anyone run into this problem and figured out a way to get rid of the alarm?

Thanks,

TE

[acejavelin]

Toggle SNMP Agent off and on...

[sarond]

Someone else was also having the same issue.

http://mitelforums.com/forum/index.php?topic=10269.0

[Tech Electronics]

Guys,

I went through all of the steps on this posting and the one Sarond linked and it still didn't fix the problem. I went ahead and put in a ticket with Mitel and will update this posting with the solution when it is found.

Thanks,

TE

[sunspark]

Hi ,

I have the same issue . any update from Mitel support ?

Thanks

[Tech Electronics]

sunspark,

Yes, I just got this fixed yesterday as a matter of fact.

The Major Alarm was due to how the server was initially configured. The original technician had backed up a physical server and loaded it into a virtual server. The problem was they didn't remove all of the physical assets associated with the physical server that don't exist within the virtual server. For some reason it didn't show up in the Alarm Summary to let you know what it was having a problem with.

Mitel had to get in through the SX 2000 interface and remove the offending "physical" equipment to get rid of the alarm.

Thanks,

TE

[sunspark]

sunspark,

Yes, I just got this fixed yesterday as a matter of fact.

The Major Alarm was due to how the server was initially configured. The original technician had backed up a physical server and loaded it into a virtual server. The problem was they didn't remove all of the physical assets associated with the physical server that don't exist within the virtual server. For some reason it didn't show up in the Alarm Summary to let you know what it was having a problem with.

Mitel had to get in through the SX 2000 interface and remove the offending "physical" equipment to get rid of the alarm.

Thanks,

Thank you TECH ,

We have not the same source of issue .

I have vMCD.

TE

[sunspark]

sunspark,

Yes, I just got this fixed yesterday as a matter of fact.

The Major Alarm was due to how the server was initially configured. The original technician had backed up a physical server and loaded it into a virtual server. The problem was they didn't remove all of the physical assets associated with the physical server that don't exist within the virtual server. For some reason it didn't show up in the Alarm Summary to let you know what it was having a problem with.

Mitel had to get in through the SX 2000 interface and remove the offending "physical" equipment to get rid of the alarm.

Thanks,

TE

Thank you TECH ,

We have not the same source of issue .

I have vMCD.

TE

[johnp]

Open a new question versus adding to an existing. All are not the same, even if you think so. I'm less to respond to a trail that was answered