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Author Topic: MiCCM and ACD Express  (Read 1850 times)

Offline Mattmayn

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MiCCM and ACD Express
« on: December 10, 2014, 08:08:50 PM »
Does anyone know how to get ACD Express groups to sync into MiCCM 7.1? I am adding the software to an existing cluster and I cannot get the express groups to show up. I get HGs, RGs, agent IDs and all, but not the express paths.
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Offline bluewhite4

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Re: MiCCM and ACD Express
« Reply #1 on: December 10, 2014, 09:48:22 PM »
I thought reporting wasn't available for ACD express, which was one of the reason to use ACD2000.

But I could be completely out in left field on this as I have no documentation to back this up.
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Offline sarond

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Re: MiCCM and ACD Express
« Reply #2 on: December 11, 2014, 12:30:32 AM »
I agree,
No Support for ACD Express on MiContact Centre.

CSM uses ACD Express only, not ACD 2000.
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Offline Mattmayn

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Re: MiCCM and ACD Express
« Reply #3 on: December 11, 2014, 05:10:55 AM »
Mitel sales engineering is who suggested the product for this application. I guess I have a nice job in front of me now.
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Offline Mattmayn

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Re: MiCCM and ACD Express
« Reply #4 on: December 12, 2014, 05:33:04 AM »
Unfortunately you two are correct.
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