Author Topic: Extension that gets forwarded to a number or right to VM  (Read 1526 times)

Offline mleitao

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Extension that gets forwarded to a number or right to VM
« on: November 18, 2014, 06:49:10 AM »
Trying to create a user without a device. So I could call him on his extension and it would go to his cell phone. If his cell isn't forwarded it would just go to his VM.  I changed the VM to Message Only, but now I'm just getting a invalid number when I dial.
« Last Edit: November 18, 2014, 07:31:11 AM by mleitao »


Offline Mattmayn

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Re: Extension that gets forwarded to a number or right to VM
« Reply #1 on: November 18, 2014, 06:36:09 PM »
Is this a new user that you want to add or an existing user who needs the ability to CFA to his mobile?

Offline mleitao

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Re: Extension that gets forwarded to a number or right to VM
« Reply #2 on: November 19, 2014, 05:53:13 AM »
Its a new Voice Mail only user.

Offline ralph

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Re: Extension that gets forwarded to a number or right to VM
« Reply #3 on: November 19, 2014, 08:19:05 AM »
If you want a user without a device then you have to do some special programming.
1) You need to program an extension for him.   This can be a hunt group with no members or a "phantom phone" or a key on any phone including a phantom phone.
2) create a system speed dial code to route to users cell phone.  Be sure to check "override toll control".
3) In call rerouting always form create a new instance with the target of the new speed dial you just created.  Do not use '1'.
4)  In call rerouting assignment form look up the new phantom extension you created for him in step 1.   Apply the Call Rerouting Always alternative to the day, N1 & N2 columns.   In the 1st alt column assign the instance that points to VM on RNA - usually 2.
5) test.

Ralph

Offline mleitao

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Re: Extension that gets forwarded to a number or right to VM
« Reply #4 on: November 20, 2014, 12:57:58 PM »
@Ralph, Thanks for the response that's what I ended up doing.


 

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