I inherited a Mitel 3300 CX ii from a previous IT firm that was managing my clients site. I am not familiar with the Mitel nomenclature, menu structure or programming in general. So far I've been able to figure out how to add users and devices, add numbers to the PRI program create voice mail boxes and copy keys to new phones with relative ease. One thing that I have not been able to figure out is how to get the voice mailbox to answer on busy or no answer. Where is this in the menu? Is this under the user and devices configuration or the voice mail configuration? What is Fwd Busy/No ans called in the mitel world? is this a class of service setting? if so why is it that the new extensions have the same class of service as the old extensions and the voice mailbox doesn't answer?
Any assistance would be appreciated.
Jes