Here's an odd one for you.
Calls come in on ISDN to our 3300 on a hunt group at site 2. The Always Alternative rule for this hunt group sends the call to a hunt group on our 3300 at site 1, over an ADSL connection.
The call routing on the 3300 at site 1 rings a ring group at site 2 (Day Always Alternative), which then rings a ring group at site 1 (1st Alternative) after 8 seconds if not answered (defined in the class of service for the hunt group on the 3300 at site 1).
Now, agents at site 2 can pick up the call using the green call button on their 5320 handsets. Agents at site 1 can't use the same button to pick up the call. They have to press the green call button, press the hang up button, then press pickup to answer the call (programmed as Call Pickup in their user profile - we use hot desk profiles by the way, to allow users to, well, hotdesk when needed).
What I'm trying to establish is if this is a fault, or the handsets are functioning in the correct way.
Thanks in advance all!
