Creating a new hunt group

[dan231]

I need to create a new hunt group and I think I understand the process, but can I use an already existing Extension List for my member list?

I have an existing extension list that includes all the branch phones (I want all phones listed in the hunt group).
Can I just use this list or do I need to create a new extension list?

My goal is to have a special DID number associated with this hunt group.  When someone cals this DID number, I want all phones in the branch to ring.  We are using this as an emergency branch contact number.

Dan

[Hovus]

Yes, you can use the same Extension List in more than one hunt group. Just know that there is a limit to how many phones can ring simultaneously before slowing down the system. From the help:

Adding a large extension list can result in slowing down system performance. Adding an Extension List that contains more than 60 members may cause a system slowdown because when the list is called, ALL members of the list are called at the same time.
When using an extension list for ring-in or hunt groups, do not exceed 30 phones per list. The system can send ring signal to up to 30 phones.

[dan231]

That is good to know.  That is a small branch with only 4 phones.

Thanks!

[dwayneg]

Exactly right.  Create a hunt group, use the ext list as the only member, point the DID to the group.  You already know about ANNOUNCEMENT, OVERFLOW and RECALL?

[dan231]

Exactly right.  Create a hunt group, use the ext list as the only member, point the DID to the group.  You already know about ANNOUNCEMENT, OVERFLOW and RECALL?

No.....

[dan231]

Exactly right.  Create a hunt group, use the ext list as the only member, point the DID to the group.  You already know about ANNOUNCEMENT, OVERFLOW and RECALL?

No.....

I just checked and none of my other hunt groups have these populated.  They all say NONE.  These were setup by the provider.

[Hovus]

Those are actions that can be taken when the timer is met on those conditions. Annoucement and Overflow are used for playback messages during the ringback process. So caller gets a message instead of just ringing for what seems like forever. Recall is used to divert the call away from the hunt group. Adjust the timers accordingly. I mostly only use the Recall to direct the hunt group call to a specific mailbox.

[dan231]

Thank you for the explanations!

[619Tech]

FYI - You can point a DID straight to a P-list of extensions, in the Call Routing Tables. I prefer using Hunt Groups as mentioned above. Not only do you get the ability to use msgs (annc1/ovrflw) & VM out (recall) for callers, you can also label the Hunt Group and members can manually put themselves in/out of HG as needed.

[dan231]

Somethings off...

I have the hunt group.  I have the ext list.
I added the HG ext to the DID number.

Only 1 ext rings.  It rings 2 times on the first ext in the list then goes into voice mail.

[Tech Electronics]

Dan231,

I hate to ask, but what type of extension list did you create and did you put that extension list as the only member of the Hunt Group?

Thanks,

TE

[dan231]

I first used the already existing list, which included all the phones (only 4).  It is an IP/Digital Telephone list. 

I then tried creating a new IP/Digital Telephone list with the same results.

And yes to the only member of the hunt group

[dwayneg]

Check the HUNT GROUP REMOVE/REPLACE station flag, should be REPLACE for all.  And HG SHOULD NOT be an ACD hunt group.

[dan231]

It is not an ACD group.

Where do I find those flags?

[dan231]

It is not an ACD group.

Where do I find those flags?

Found it - they are all on replace