Hello,
I am setting up a survivable remote site and I have only done one other many years ago. The site is in my cluster and everything is working fine from the stand point of using a phone at the new site and calling all of our locations. The site is not live yet and was doing some work on the WAN which bounced the circuit a few times. The next day I found out the test phone reset itself as it's asking for a PIN.
When I started to look further into this I realized that under user and device on the new site none of phones were there. I added them to the master of course and selected the new site as the secondary controller. I believe this is a sync issue as under the "SDS form sharing" then "user" the "user and device configuration is greyed out on the master controller and the other working survivable site. When I look at the error logs the new S. site tells me the phone is not in the telephone directory. I have spot checked the directory on the other sites and the phone is there just fine as it should be the same directory for all sites. I'm not sure why it won't sync as it won't give me anything more specific.
Thanks,