Hello everyone, sorry for my continued 'noobish' questions
So, we have an extension here that is currently acting as a basic Call Director mailbox. This mailbox is essentially: Dial 1 for immediate help (goes to a speed dial cellphone) or leave a message.
I'm trying to adjust this extension so instead of being a Call Director mailbox, it is a cascading ring group. The current mailbox number (6430) would become the ring group, and then the last part of the cascade would be a new mailbox (6420) that mirrors what our current mailbox does. Essentially we'd be putting 2 phones in front of the mailbox.
The problem is that despite deleting the 6430 mailbox and call director from our system, I am still being told "The new pilot number is used elsewhere." when trying to create 6430 as a Ring Group. I've tried some locate commands through maintenance to try and find this extension and where else it may be used, but I'm having no luck.
Could anyone help?