New Ring group - Pilot Number Used Elsewhere

[ThurstonH]

Hello everyone, sorry for my continued 'noobish' questions 

So, we have an extension here that is currently acting as a basic Call Director mailbox. This mailbox is essentially: Dial 1 for immediate help (goes to a speed dial cellphone) or leave a message.

I'm trying to adjust this extension so instead of being a Call Director mailbox, it is a cascading ring group. The current mailbox number (6430) would become the ring group, and then the last part of the cascade would be a new mailbox (6420) that mirrors what our current mailbox does. Essentially we'd be putting 2 phones in front of the mailbox.

The problem is that despite deleting the 6430 mailbox and call director from our system, I am still being told "The new pilot number is used elsewhere." when trying to create 6430 as a Ring Group. I've tried some locate commands through maintenance to try and find this extension and where else it may be used, but I'm having no luck.

Could anyone help?

[ralph]

The command is "locate number <num>"
It will tell you where it's programmed.
If you have more than one system in the cluster then you may have to check more.

Note: if you delete a mailbox it doesn't delete the associated extension it's programed to.

Ralph

[ThurstonH]

Thanks Ralph 

Tried that command and was greeted by this lovely message: "The number refers to a Non Prime Broadcast Group"

I notice there's an entry under Multiline Appearance Groups, but I can't remove it.

[ThurstonH]

Ok, I seem to have resolved my initial issue, but I've come up with something new.

I've created a Ring Group that dials 3 numbers. The first 2 are always on desk phones, the last number is a mailbox. It does not go to the mailbox, and instead keeps dialing the second last number.

Any thoughts?

[Mattmayn]

You need to use the timers in the ring group to allow the caller to sit in the RG as desired and then go to the overflow point (VM).