Xnet Sync Sate:unknown

[mszodiac]

Hi All.

I have an MCD3300 release 6.0 which constantly shows the following logs:

Xnet Sync Sate:unknown followed by HANDLER_ERR, OFFSET 2: $D68.

Software
Log Number  3071
Severity  Warning
Date  2014/Sep/05
Time  10:05:07
Source  Call Control - Software
Description  Xnet Sync State: unknown. 
Module  Main
File Name and Line Number  log_outputs_util_en.c;1218


Software
Log Number  2966
Severity  Warning
Date  2014/Sep/05
Time  09:56:39
Source  Call Control - Software
Description  HANDLER_ERR, OFFSET 2:$D68, PC: $596B56 LOG_ID: xnetdh_#100, PROCEDURE: virtual_call_term_pbx_handling, SEVERITY: cp_inform PID: ($2, $60C) SWID: xnet_virtual_tru 248, DAM: idle_device XNETDH_: Call in on outgoing only trk. 
Module  Main
File Name and Line Number  log_outputs_util_en.c;12

STATE XNET ALL shows:
 Signalling   | Link | Dest |   XNET   | State        |  Owner  | ID   |Status 
Dvc Location  |Handle|Switch| Trunk Id |              |         |      |       
-------------------------------------------------------------------------------
 1 1 11 252   |  6   |    1 |          |Established   |         |      |       
 1 1 11 254   |  4   |    2 |          |Established   |         |      |       
 1 1 11 253   |  5   |  329 |          |Established   |         |      |       
 1 1 11          |      |  330 |          |Idle          |         |      |       
-------------------------------------------------------------------------------

XNET trunk programming to all three XNET switches shown above are correct.  I've also rebooted the MCD.  Any ideas? Thanks a lot!

[jrg0852]

May I ask the most important question? Is anything effected by this? If not, not to worry. If so, Mitel ticket time.

[mszodiac]

I don't know if this is what's causing the issues below.  The warnings are from our resilient controller.  When I last tested the failover, only incoming/outgoing via the XNET trunks worked.

1) 1 out of 8 Nupoint ports showed in service.
2) incoming/outgoing local calls via the ASU did not work either.

Before the doing the failover, I confirmed both the main and resilient controller have the same configuration.

I was going to open a ticket with Mitel but the ARID is expired.

[lundah]

What does the network look like between the nodes? Is this IP trunks? If so, are there firewalls between the MCD's?

[mszodiac]

They have IP trunks.  There is no firewall.

[mszodiac]

I had the same problem happen again to one of our systems! This time, MITEL tech support gave me the solution.

Basically, the IP trunks between the main and the resilient MCD did not have the correct COS and COR.  They were at default.