First post, so please bear with me! Please note we are an end user, so not totally used to setting up Mitel.
We are running a single 3300 with approximately 100 phones and users, installed approximately 4 months ago. We also have CCM Contact Center Management, running version 7.0.1
When the CCM Contact Center Management was set up by our installer, they created the Data directory locally on the C drive. We told them this thought this a bad idea, but they were adamant that it was the only way. My reasoning is that firstly, it is a virtual machine, so at any point, if a snapshot is reinstalled, the CCM will be running an old version of the workflows without anyone realising. Secondly, as was explained to them, we have a fully functioning SQL Server on the network, where all our contact information sits.
We have looked through the CCM Installation manual, and it suggests that you can put your data wherever you want. We therefore tried to detach the CCMData and CCMStatisticalData MDFs, and this worked. We moved them to our SQL Server, and reattached them without any problem. However, when we try to reconfigure CCM by running the Configuration Wizard as the manual suggests, we get an error saying that the data must be local as we have a Multimedia Contact Center licence.
Any suggestions would be greatly appreciated !!
