Embedded Voicemail not answering

[SUSD]

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU  PRIs

Users are telling me, they call someone with a VM and it doesn't answer. Call back later and the VM does answer. I found the following solution in an old post. But I cannot find where these timers are. Can someone point me to the spot I'm missing please?

Any help is very appreciate.
{The timer for first and second alternate was set at a second apart. Increased the second timer and working normally }  Where ?

[johnp]

Default value for second alternative time is under system options

[SUSD]

Thank you Johnp,

I pushed the timer up 2 seconds, we'll see if that works for us as well.

Any idea where the 1st Alt timer is ?

[jrg0852]

In the Class of Service form.

[jrg0852]

Joust to clarify a bit, the first alternative is in the COS and is called Call Forward No Answer timer, the 2nd alternative timer is under Sys. Options and is called Call Rerouting Timer.

[SUSD]

Excellent !

Thanks jrg.