Author Topic: Embedded Voicemail not answering  (Read 1928 times)

Offline SUSD

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Embedded Voicemail not answering
« on: September 03, 2014, 10:29:36 AM »
3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU  PRIs

Users are telling me, they call someone with a VM and it doesn't answer. Call back later and the VM does answer. I found the following solution in an old post. But I cannot find where these timers are. Can someone point me to the spot I'm missing please?

Any help is very appreciate.
{The timer for first and second alternate was set at a second apart. Increased the second timer and working normally }  Where ?



Offline johnp

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Re: Embedded Voicemail not answering
« Reply #1 on: September 03, 2014, 10:57:21 AM »
Default value for second alternative time is under system options

Offline SUSD

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Re: Embedded Voicemail not answering
« Reply #2 on: September 03, 2014, 01:05:07 PM »
Thank you Johnp,

I pushed the timer up 2 seconds, we'll see if that works for us as well.

Any idea where the 1st Alt timer is ?

Offline jrg0852

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Re: Embedded Voicemail not answering
« Reply #3 on: September 03, 2014, 01:40:51 PM »
In the Class of Service form.

Offline jrg0852

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Re: Embedded Voicemail not answering
« Reply #4 on: September 03, 2014, 01:57:59 PM »
Joust to clarify a bit, the first alternative is in the COS and is called Call Forward No Answer timer, the 2nd alternative timer is under Sys. Options and is called Call Rerouting Timer.

Offline SUSD

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Re: Embedded Voicemail not answering
« Reply #5 on: September 03, 2014, 05:13:17 PM »
Excellent !

Thanks jrg.


 

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