Mitel 5000 remove Call Keys(How to restrict 2nd call)

[pradeepgali]

Hi, I have Mitel 5000 Connected to Mitel 53XX phones. when i am in a call and if i get an another inbound call from PSTN to Mitel, i can see Call Key 2 is blinking and the PSTN caller is hearing Ring back. I would like to restrict the 2nd call, so that the PSTN caller can hear the busy tone. I tried to make changes in program keys and this doesn't work. Can anyone please help me with this?

[DND ON]

What type of trunks do you have? There is an option on ISDN for busy instead of camp on. The flag is enabled per station.

[pradeepgali]

I am using SIP Trunks. I have tried enabling "Camp-Ons Allowed"= NO and Yes. No change in behavior. I am actually trying to see two behaviors.
1. Busying the 2nd call from PSTN  by sending busy tone to PSTN(Disable call waiting)
2. Restrict maximum number of calls on trunk basis(I can see this option in SIP Trunk Groups, but there is no option to change).

[bluewhite4]

Sorry, maybe I'm missing something here, but if you have 2 lines of your prime dn on your phone, the very existence of the second line means the system won't return a busy signal if you're on the first. I would think you would have to eliminate the second line of your prime in order for the system to return busy.

[pradeepgali]

I could not figure-out how to eliminate the 2nd line(CAll Key) on the phone(They are non-programmable keys). So that 2nd phone call coming in will not get ringback(Should get 486 Busy here from Mitel).

[bluewhite4]

I could not figure-out how to eliminate the 2nd line(CAll Key) on the phone(They are non-programmable keys). So that 2nd phone call coming in will not get ringback(Should get 486 Busy here from Mitel).

They should be. You would probably need to modify your Key Map to remove the second call Key, though.

[pradeepgali]

If i press Program Key 397 and select the call key 1 or call key 2, it say's Non-Programmable Keys .
Or if there is any way to disable call waiting, Let me know. I will give a shot and see how it works.

Please find the attached phone image.

[bluewhite4]

I don't believe you'll be able to remove them using the FAC 397, you'd have to go into SysDiag and modify the key map that's assigned to your phone.

[pradeepgali]

How can i do this? I could not figure-out how to get into sysdiag. Could you please navigate me?

Thanks

[acejavelin]

Each phone has a Key Template assigned to it, it is a shared template that can be assigned to one or many (sometimes all) phones. The best way is to create a new template and assign it to the phones. For more information look in the DB Studio at System->Phone-Related Information->Key Assignments for more information.

[pradeepgali]

I changed all the keys to unassigned key. But still the display shows Call key 1 and Call Key 2 and some other keys as shown in figure. Because these are non-programmable keys(Keys cannot be modified). I just repeating what i am looking for: I am trying to disable call waiting(2nd call coming from PSTN to Mitel to the same phone should here busy tone). 

[bluewhite4]

Pradeepgali, lets backup. Do you have access to the Mitel System Administration and Diagnostic software? The changes you have to make, will have to be done in there.

[pradeepgali]

Yes, I have access to Mitel System and Administrator. Please let me know what i need to change in this.

[bluewhite4]

Ok, you need to launch DB programming by clicking on the phone icon.

Then as acejaveling said, you'll need to browse to System->Phone-Related Information->Key Assignments

[pradeepgali]

I went to the navigation you mentioned. I have double clicked each and every key and saw the description of it. No key says" Call key1 or Call Key2". As i said these Call Keys are not programmable keys. I think they are hard coded keys.  Looks like we could not delete these keys. We have to look for alternate on how to busy out the 2nd incoming call (EX: Disable call waiting or restrict MAX number of calls to 1)

Please find the attached image.