Dynamic Extension forwarding calls not to voice mail

[unclejemima]

Here is an odd one.  I have an IP phone with an extension 1021. 

I have under users>username>associated destinations>voicemail as 1801, a phantom extension that directs immediately to voice mail.

I have the dynamic extension express for step 1, ring 10 seconds destination desk...then step 2 to voice mail.  Because I have the voicemail set up as 1801, it should pass to 1801's voicemail.

If I call 1801 from any phone, I get the voice mail for 1801.  Perfect.

If I call 1021 with the DEE set up as above, then it rings 1021 and after 10 seconds transfers my call to a hunt group (I have no clue what one) when its supposed to be transferring to 1801's voice mail!

Any idea whats up?  If 1021 does not answer, I want it to go to 1801's voice mail.

[unclejemima]

Here is a screenshot of associated destinations.  1801 is a mailbox AND a phantom.  When I type 1801, it always chooses the phantom...when I want it to use 1801 mailbox.

[dwayneg]

Typically DEE and other rerouting programs will not follow a different extension's (your phantom) to voice mail.  Try this: create a CALL ROUTING APPLICATION (VOICE PROCESSOR/DEVICES).  Remove the default greetings, day and night.  set DIGIT TRANSLATION/TIMEOUT to TRANSFER TO MAILBOX and choose 1801.  I believe you'll find this breaks the chain and call will go to VM.
Remember this trick for any time you need to break a connection...since the CRA actually answers the call, even for a ms, the call now belongs to the CRA and will follow a destination's sys fwd.

[unclejemima]

Great, thank you!