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Author Topic: 5312 Handsets not displaying tel directory name for external calls  (Read 2009 times)

Offline LeoAbse

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5312 Handsets not displaying tel directory name for external calls
« on: August 21, 2014, 11:48:47 AM »
Mitel 3300 - MCD 6.0 SP3 - Mitel 5312 Handset

I have set up a speed dial for an external number ( a mobile number) and have created a telephone directory entry for it. However when I call from that mobile just the number is displayed on the handset. The name that I associated with it in the tel directory isn't shown.

Thanks
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Offline bluewhite4

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Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #1 on: August 21, 2014, 12:14:00 PM »
Have you read the help documentation on Alpha Tagging? The speed call isn't needed; Alpha tagging must be enabled in System Options, and the Telephone Directory entry needs to include the ~ and your systems dial-out digit (ex 9) so that the number looks exactly like you'd dial it (~91XXXXXXXXXX)
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Offline sarond

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Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #2 on: August 21, 2014, 08:53:36 PM »
The ~ should be after your outgoing route code.
e.g. 9~xxxxxxxx
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Offline jrg0852

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Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #3 on: August 22, 2014, 10:24:43 AM »
Attach a screen shot of how you programmed in the T.D.
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