Author Topic: 5312 Handsets not displaying tel directory name for external calls  (Read 2011 times)

Offline LeoAbse

  • Jr. Member
  • **
  • Posts: 40
  • Country: wales
  • Karma: +0/-0
    • View Profile
Mitel 3300 - MCD 6.0 SP3 - Mitel 5312 Handset

I have set up a speed dial for an external number ( a mobile number) and have created a telephone directory entry for it. However when I call from that mobile just the number is displayed on the handset. The name that I associated with it in the tel directory isn't shown.

Thanks


Offline bluewhite4

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1041
  • Country: us
  • Karma: +20/-0
    • View Profile
Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #1 on: August 21, 2014, 12:14:00 PM »
Have you read the help documentation on Alpha Tagging? The speed call isn't needed; Alpha tagging must be enabled in System Options, and the Telephone Directory entry needs to include the ~ and your systems dial-out digit (ex 9) so that the number looks exactly like you'd dial it (~91XXXXXXXXXX)

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #2 on: August 21, 2014, 08:53:36 PM »
The ~ should be after your outgoing route code.
e.g. 9~xxxxxxxx

Offline jrg0852

  • Sr. Member
  • ****
  • Posts: 309
  • Country: us
  • Karma: +3/-0
  • Look out for the next tech. because it may be you!
    • View Profile
Re: 5312 Handsets not displaying tel directory name for external calls
« Reply #3 on: August 22, 2014, 10:24:43 AM »
Attach a screen shot of how you programmed in the T.D.


 

Sitemap 1 2 3 4 5 6 7 8 9 10