Author Topic: Flexible reporting help  (Read 1644 times)

Offline southernyid

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Flexible reporting help
« on: August 19, 2014, 05:42:57 AM »
Hi, I am new to Mitel as the application was already in place when I joined my new postion.  What I would like to do within Flexible Reporting is have a custom report created that details analsyst stats, and more importantly have a column for each of our Make Set Busy codes totalling thier duration.  I know there is a standard report that details this in Row format, but that is not of use to me.

Also why can't I choose all the fields for my reports?  I create a standard analsyt report with start and finish time, and then with thier ACD stats, but can't add anything about specific make set busy durations, just a total count of usage?

Doesn't seem too flexible to me!  ;D


 

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