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MiVoice Office 250/Mitel 5000
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Phones lose connection
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Topic: Phones lose connection (Read 2885 times)
NeoMatrix1217
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Phones lose connection
«
on:
August 11, 2014, 10:27:17 PM »
Installing a Mitel 5000 system phones come up using DHCP from the 5K they might last an hour or a day but then they lose connection to the 5k phones sometimes stay on but no dial tone or they might want to get pinned again but you can't like they are stuck in time. No errors on the 5K I can ping the 5K but database will not open any ideas it's driving me crazy customer is getting worried.
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Tech Electronics
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Re: Phones lose connection
«
Reply #1 on:
August 14, 2014, 07:31:05 AM »
Neomatrix,
Wow, that is a new one to me. What have you tried to fix it? Usually changing out the Compact Flash works when you have unexplained problems. Have you plugged directly into the back of the 5000 and tried to get in that way?
Thanks,
TE
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NeoMatrix1217
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Re: Phones lose connection
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Reply #2 on:
August 14, 2014, 11:05:25 AM »
I have not tried that usually I just reboot the system this morning though the phones were saying searching for DHCP server I was able to connect to the database and had to restart the DHCP server and the phones came back up they have one week leases but I see alot of activity in the DHCP logs.
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NeoMatrix1217
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Re: Phones lose connection
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Reply #3 on:
August 14, 2014, 11:31:07 AM »
When you say change out compact flash are you saying to get a new one from Mitel?
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Tech Electronics
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Re: Phones lose connection
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Reply #4 on:
August 14, 2014, 12:25:50 PM »
NeoMatrix,
Yes, you when I say a new Compact Flash then that would mean from Mitel since they hold the Serial Number that the ARID would be tied to. Are you installing a Mitel 5000 without being certified?
Thanks,
TE
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NeoMatrix1217
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Re: Phones lose connection
«
Reply #5 on:
August 14, 2014, 12:54:36 PM »
Thanks TE I opened up a ticket with Mitel I'll see what they tell me currently sending them my log files.
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Tech Electronics
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Re: Phones lose connection
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Reply #6 on:
August 14, 2014, 06:05:41 PM »
NeoMatrix,
Alright, keep us updated on your progress with this issue in case another technician runs into this in the future.
Thanks,
TE
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NeoMatrix1217
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Re: Phones lose connection
«
Reply #7 on:
August 25, 2014, 11:26:35 AM »
Here was Mitel's reply
There are a number of resets over the past couple of days due to
15:30 08-20 MAJOR RESET: Database Restore Complete
15:29 08-20 MAJOR RESET: Code Change
This can be caused by corruption in the database or because you have
6.0 SP1 PR3, which was an unstable release.
Backup the database to your PC and the voice processor information to a USB drive.
Default BOTH the database and backup database by going to (in DB Programming) Operations > Default Database.
Upgrade the system to 6.0 SP1 PR5, available on the FTP site.
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619Tech
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Re: Phones lose connection
«
Reply #8 on:
August 27, 2014, 06:18:01 PM »
So the system database and the backup database both get defaulted? Then you have to re-program from scratch? What is the point of defaulting the saved DB? I would think that you would want keep it as is for a reference while re-programming the system.
Also, If you had a system that upgraded through that version to the latest release, is it now corrupt?
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619Tech
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Re: Phones lose connection
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Reply #9 on:
August 27, 2014, 06:59:20 PM »
After re-reading, I realized they meant to default compact flash backup, not the pc backup.
So stop laughing at me...
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