UCA Shows Deskphone Active but Offline

[jmurray]

I have a new user I set up on UCA that is showing the Deskphone as an active device but it really is not connecting to that device because I am also seeing an "Offline" indicator in the upper right (see attached image). When I try to make a call using UCA, I get "No more free lines available on device Desk phone (XXXX)." Same thing when I try the UCS web client.  I can't see any information from the extension.   I have tried deleting the user and adding it back in but the problem persists.

Anyone seen this before or have any suggestions on what I can do to fix it?

UCA Client 6.0.120.0
MAS 5.0.116.0

[glenndmartin]

Hello Jacob

this is a known issue with that version of UCA/MAS

design are working on the issue as we speak

Mitel have got the same at a number of sites in the UK

The install i am completing has the same problems


You could try the following

on uca client

delete all numbers from UCA save and close

connect to MAS/UCA and select desk phone to none and save

after saving change desk phone back to correct number and save

log back into UCA client and test

also worth clearing line cache monitor on exit

[jmurray]

Reboot of MAS fixed this issue.  Good that it is fixed but bad that I don't know what was causing the actual problem.

Jeff

[merlin02131]

I had the same exact issue as I cannot find a fix except to reboot also . We have a 3300 ICP w 2 MBG's and 7 Virtual servers !

We find that after a lot of programming it is best to reboot and let the changes take effect .