Author Topic: Unable to transfer Operator  (Read 1586 times)

Offline jascrous

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Unable to transfer Operator
« on: August 08, 2014, 10:50:28 AM »
When the operator calls, we cannot transfer the call.  The transfer button appears diabled.  We can transfer a transfered call from the operator.

Any ideas?


Offline ralph

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Re: Unable to transfer Operator
« Reply #1 on: August 08, 2014, 11:46:06 AM »
I believe that is the way it works for a console.  (5550 consoles, 1000 consoles) You can't put it on hold and you can't transfer it.
This may have changed in more recent software versions.   Do you know what version you are running?

Ralph

Offline jascrous

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Re: Unable to transfer Operator
« Reply #2 on: August 08, 2014, 01:53:55 PM »
We are on Release 6.0 sp2.  Its not really something that has come up until we had a new operator manning the console.  Never thought twice about it.  Strange.

Offline Mattmayn

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Re: Unable to transfer Operator
« Reply #3 on: August 08, 2014, 04:13:48 PM »
May I ask why you need to transfer the operator? They are the gatekeepers and do the transferring, that is the engineering thought behaind this restriction anyway.

Offline marcolive

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Re: Unable to transfer Operator
« Reply #4 on: August 09, 2014, 07:27:13 PM »
Ralph is right, you can't transfer/put on help an operator, even in new releases. This is by design.

Offline jascrous

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Re: Unable to transfer Operator
« Reply #5 on: August 11, 2014, 08:34:33 AM »
Thanks for info...


 

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