Hi people
I need to assign an extension to a new user, their handset is a different model. When I change the handset to 5215 dual mode, and add in the new mac address, I get the error "deassign MWI lines first". I ran the command 'locate feature extension' initially and my results were:
IP Device ID: 153
Circuit Location : 1 3 2 28 1
Extension : 8172
Active Features :
Headset
Make Busy
Message Waiting Lamp On
Callback Messages : 1
Call Forward No Answer External : 8012
Call Forward No Answer Internal : 8012
Call Forward Busy External : 8012
Call Forward Busy Internal : 8012
Phone Lock: UnLocked
Service Level: Full
MAC Address : 08:00:0F:22:3F:EB
Zone ID: 1
I plugged the phone in, the MWI was flashing, I hit the key and removed the MWI light. I logged into the phone to check if there were any other MWI lights showing up, nothing. I even used the 'callback cancel' code. I re-submitted the locate feature extension command, the updated results are:
IP Device ID: 153
Circuit Location : 1 3 2 28 1
Extension : 8172
Active Features :
Headset
Make Busy
Call Forward No Answer External : 8012
Call Forward No Answer Internal : 8012
Call Forward Busy External : 8012
Call Forward Busy Internal : 8012
Phone Lock: UnLocked
Service Level: Full
MAC Address : 08:00:0F:22:3F:EB
Zone ID: 1
when i try to change the phone model to the 5212 and change mac address, I get the same error, deassign the MWI lines first. I am not sure how to resolve this issue as it does appear that there are no more MWI waiting lights or any callback messages left.
Any ideas?