Envelope key config on Release 5.0

[DARWIN]

Hi there,

Running a Mitel MCD 3300 with release 5 software on it, and trying to find out where to access the configuration for the envelope/MWI key on the 5330e phone.
I know on release 6 software, the settings was under Call Routing / Call Handling / Call Coverage Services.

Is there an equivalent for that on release 5?
My client is insisting the button only recently stopped routing to our voicemail hunt group.

Many thanks in advance!

[jrg0852]

I'm trying to fully understand what you are asking. You are trying to make an extension go to voice mail on a busy/no answer condition?

[august]

There is no way to go directly to the voicemail before rls 6 with the envelope Key.  You have to press the line key then the envelope if this one is flashing. 

If they are using visual voicemail, then I think it's possible but it as to be setup first.

[DARWIN]

There is no way to go directly to the voicemail before rls 6 with the envelope Key.  You have to press the line key then the envelope if this one is flashing. 

If they are using visual voicemail, then I think it's possible but it as to be setup first.

Fair enough, we didn't use visual voicemail either so I think it's just a matter of a user not recalling the full details.
Appreciate the speedy answer, cheers!

[DARWIN]

I'm trying to fully understand what you are asking. You are trying to make an extension go to voice mail on a busy/no answer condition?

I was talking about the "envelope" key that's on Mitel's 5330 phone series. This key could be configured under release 6 but not release 5. When configured correctly, the key would both notify a user they have a message waiting & call the VM hunt group when pressed.

[jrg0852]

Cool, Dar. Thanks for clarifying.

[ralph]

As August said, prior to rls 6 you had to hit the line button then the envelope button.  It would ring what ever lit the light.
What exactly is your client saying is happening when they do that?   

Ralph

[DARWIN]

As August said, prior to rls 6 you had to hit the line button then the envelope button.  It would ring what ever lit the light.
What exactly is your client saying is happening when they do that?   

Ralph

They're getting ring/no answer, which I'm guessing means a callback to a # with no voicemail, and obviously at the time no one available to pickup.

[ralph]

They're getting ring/no answer,

I suspect that this is only happening to one phone and when they press the button the display says it's ringing something other than VM.

Have them tell you what is actually ringing from what it says on the display.

Next, I think you can do this:
1) with the handset down, do not press the line button 1st, press the envelope key.
2) you should now be in the message menu.   It should say some "Call me back?"  - press "read message"
3) It will now tell you what lit the light.   Press "erase msg".
4) The light should now be out.   
You may have more than one message queued up so if it says something like "call voice mail", then press the call button and listen to the message.

Ralph