Hi,
We have a Mitel 3300 phone system and 5312 handsets.
One of our PA's has moved depts to a new team. She was originally in the PA pickup group but have triple checked and she is no longer in this.
The PA's are saying that calls to this person are still coming through, i've checked that this person has call fwd to voice mail off and if busy etc.. etc.. all to not assigned. Is there any other group/feature? I've checked the 12 feature keys on the 5312 and they are the generic call fwd/pickup/call history and a few configured as quick dials of managers mobiles.
Is there a command or something that i can identify the problem or a way of resolving this?
Kind regards