Author Topic: Call Pickup /no answer  (Read 2060 times)

Offline super6

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Call Pickup /no answer
« on: August 06, 2014, 02:29:41 PM »
We have a couple console operators that handle all calls and when things get busy the phone just rings.  It there a code that we can program into all the phones in the area to pickup an  incoming call?  We have a few normal users that can help with the incoming calls if we can do this.  Any help is appreciated.  THanks!!

Perry


Offline ralph

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Re: Call Pickup /no answer
« Reply #1 on: August 06, 2014, 02:44:17 PM »
If you're talking about a true console (as opposed to a 5340 acting like a console) then no.
TAFUS doesn't work nor will call pickup, either group or directed.

Ralph

Offline super6

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Re: Call Pickup /no answer
« Reply #2 on: August 06, 2014, 03:27:16 PM »
So, i'm gathering if I get a 5340 then this can happen?  Or is there a way to route teh call to another hunt group??

Offline ralph

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Re: Call Pickup /no answer
« Reply #3 on: August 06, 2014, 04:19:34 PM »
You can't put a console in a hunt group and you can't share keys with a 53XX phone.
The only option is to replace the console with a 53xx phone and then you can share buttons with the other phones.

Ralph

Offline super6

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Re: Call Pickup /no answer
« Reply #4 on: August 06, 2014, 05:03:33 PM »
Got it Ralph!  Thanks for the replies.

Offline ghost

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Re: Call Pickup /no answer
« Reply #5 on: August 06, 2014, 06:13:27 PM »
I had similar issues a while ago, I came up with some ideas but never followed through so it may or may not work

Calls come into a 5550 console line, this line is then set to reroute to a hunt group.
The hunt group contains the normal phones and a external hotdesk user which is then setup to point to a second line on the consoles. Please note this will require a external hotdesk user license.

Sent from my Nexus 7 using Tapatalk


Offline ralph

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Re: Call Pickup /no answer
« Reply #6 on: August 07, 2014, 08:08:33 AM »
Quote
Calls come into a 5550 console line, this line is then set to reroute to a hunt group.
The hunt group contains the normal phones and a external hotdesk user which is then setup to point to a second line on the consoles.

Ghost,
What a great solution.   I can't think of any reason this wouldn't work.

Ralph


 

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