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Author Topic: Zero out to To leave a message while in queue  (Read 1682 times)

Offline Sclandon02

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Zero out to To leave a message while in queue
« on: July 10, 2014, 05:28:33 PM »
I'm a certified MCD tech but its been forever since I had to work on one. Have a gov't customer wanting to add an option while in queue to leave a message instead of continuing to wait. Whats the best way to set that up?
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Offline sarond

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Re: Zero out to To leave a message while in queue
« Reply #1 on: July 10, 2014, 07:28:46 PM »
Look the 'ACD Path Interflow Dialing Lists' form

You can set a dial out of queue using this on a ACD paths.
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