PF/CCM/Real Time/ Add/Remove Device Question

[PuntsWorth]

Hi,

I have added a ACD agent to the CCM web site. The extension is listed under employee & agent web pages with correct extension number.

However when I load the client for Real Time, click on Agent by state --> right click and choose add /remove devices---> on pop-up window, the ACD extension isn't listed

Can anyone help ?

Thanks

[bluewhite4]

It will only show up in the real-time if its licensed. Did you license the agent?

[PuntsWorth]

Hi,

Where do I go to licence the extension? Sorry all the others have been made by the installer so this will be my 1st time

[PuntsWorth]

HI,

I have found it, thanks for your help.

For others with the same issue, I fix it by the following;

Open Your Site Explore --> Agent --> search and click ACD Agent extension --> under licencing change to "Advance"

Cheers