yes it does makes sense.
so now I have worked out.
speed dial 146 to ACD Path 695,
Play Recording 1: 8616
8616 has a class of service 11, 11, 11
After 10secs (Interflow time Out Seconds = 10)
Transfers to 696 (which is another ACD Group)
therefore my question is now how does 8616 know to play system announcement 5? i looked at class of service but I have no idea what i am looking for.
thanks
MC