Author Topic: Zero out to To leave a message while in queue  (Read 1669 times)

Offline Sclandon02

  • New Member
  • *
  • Posts: 1
  • Country: us
  • Karma: +0/-0
    • View Profile
Zero out to To leave a message while in queue
« on: July 10, 2014, 05:28:33 PM »
I'm a certified MCD tech but its been forever since I had to work on one. Have a gov't customer wanting to add an option while in queue to leave a message instead of continuing to wait. Whats the best way to set that up?


Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: Zero out to To leave a message while in queue
« Reply #1 on: July 10, 2014, 07:28:46 PM »
Look the 'ACD Path Interflow Dialing Lists' form

You can set a dial out of queue using this on a ACD paths.


 

Sitemap 1 2 3 4 5 6 7 8 9 10