Author Topic: Operator Voicemail ?  (Read 2206 times)

Offline SUSD

  • Full Member
  • ***
  • Posts: 128
  • Country: us
  • Karma: +0/-1
    • View Profile
Operator Voicemail ?
« on: June 19, 2014, 06:30:20 PM »
3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

I've been here 6 months and today I found out the operator has a voice mailbox. I found this out because I received a call saying the voicemail is full and no one was answering at the switchboard. I asked our main operator, who said yes, she does have to step away from time to time and can miss a call. So I asked if she checked the voicemail and she said "What voicemail?" 

We have 2 - Superconsole 1000s. They don't have a message waiting indicator that I know of.

Is there some indicator I don't know about ? Can I set something up other than another phone with MWI buttons ?


At night, the phone has a few alternate ring locations, so calls don't get missed, hopefully.

Thank you.



Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2201
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Operator Voicemail ?
« Reply #1 on: June 19, 2014, 06:52:37 PM »
You could make the mailbox call to notify. I'm assuming embedded vm and the calls that get into the mailbox are from a DN button on both SS1000. In this scenario, having a visual lamp would require some extra programming. You likely have read posts that tell how to break the vm integration or how to use a special character to make it end up in the desired mailbox.

I myself would likely make the DN *XXXX and let it light XXXX's phone.

Offline Mattmayn

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1069
  • Country: vi
  • Karma: +14/-0
    • View Profile
Re: Operator Voicemail ?
« Reply #2 on: June 21, 2014, 01:39:42 PM »
Or have the messages emailed.


Sent from my iPhone using Tapatalk

Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: Operator Voicemail ?
« Reply #3 on: June 23, 2014, 08:11:58 AM »
Would say its not the operator who has a mailbox given that you can't MWI the console. Its more there is a general greeting mailbox which is a dumping group if the voicemail doesn't know what to do with a call.

So you options are have the voicemail dial out to indicate it has a message, email or have the operators login as part of their moring process.

Offline SUSD

  • Full Member
  • ***
  • Posts: 128
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: Operator Voicemail ?
« Reply #4 on: June 23, 2014, 10:48:49 AM »
Well, I've been looking at this to try and figure out what is going on.

The main console is 7000, w/ No Reroute, 1st 7056, 2nd Normal.

So the concern is, if someone is calling the main number 4375, which is ringing at the console, I am thinking it follows the path above and then it hits the menu node below?  So calls go past all these extensions, before defaulting to the Operator Extension ?   

Extension  Oper Ext      1       2      3      4       5      6       7      8      9
   4375          0           6554 6559 6326 6911 6520 6556 6937 6537 6545

Lastly, it must end up on that operator voicemail that I have to create some type of notification for.

Thanks.


 

Sitemap 1 2 3 4 5 6 7 8 9 10