Hi,
We have recently set-up a Mitel 5000 system. I have introduced a File based Music On Hold - which sounds fantastic when you are calling internally or off a land-line. However, calling off a mobile phone sounds awful.
The MOH cuts out, sounds distorted (almost like wind blowing in a tunnel) and it sounds like you a making a massive long distance call! - When the voice over comes on (to announce number in queue), that sounds perfect. Then it goes back to distortion.
The original file was a MP3, converted to WAV, coverted to the Mitel standard.
Any idea's why it's doing this and how to fix it?
Many thanks!
James