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Author Topic: Phone ringing while on speaker phone  (Read 4697 times)

Offline ralph

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Phone ringing while on speaker phone
« on: May 30, 2014, 03:46:12 PM »
I'm having a discussion internally regarding an issue we've receive a few complaints about.
Users are saying that when they are on speaker phone their phone will ring and disrupt the conversation.

I've never seen a case where this has been true.
I'm wondering if anyone else has experienced that or if you happen to know of a COS toggle that would allow a phone to ring while on speaker.

Has anyone see this happen?

Ralph
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Offline bluewhite4

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Re: Phone ringing while on speaker phone
« Reply #1 on: May 30, 2014, 03:48:51 PM »
It will full on ring? Or give the alert tone?
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #2 on: May 30, 2014, 03:51:16 PM »
Full ring.
I've tried in on my phone and I don't even get a bleep.
That's the way I've always known it to work.

Ralph
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Offline jrg0852

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Re: Phone ringing while on speaker phone
« Reply #3 on: May 30, 2014, 04:02:55 PM »
I know when set to "Ring Continuos" we have had customers complain, but as soon as we change to "Ring" trouble is cleared. This couldn't be the case, could it?
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #4 on: May 30, 2014, 04:20:32 PM »
I tested with my own phone.  My second line is programmed as "ring cont".

Ralph
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Offline x-man

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Re: Phone ringing while on speaker phone
« Reply #5 on: May 31, 2014, 08:55:24 AM »
I thought that was what 'ring cont' was for ....phone rings even if off hook rather than just an alerting tone?
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #6 on: May 31, 2014, 09:30:52 AM »
Yes but on speaker phone it doesn't ring audibly at all. 


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Offline jrg0852

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Re: Phone ringing while on speaker phone
« Reply #7 on: June 02, 2014, 09:45:00 AM »
Correct....design intent. What ah interruption that would be if handsfree and a call comes in. It would blast you and the far end.
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #8 on: June 02, 2014, 10:24:34 AM »
Unfortunately our customer says it is.
I happen to believe her but I can't replicate it and apparently she can't replicate it at will.

I can't figure out what would be the scenario where it would.

Ralph
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Offline lundah

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Re: Phone ringing while on speaker phone
« Reply #9 on: June 02, 2014, 03:15:41 PM »
Override?

Try enabling Busy Override Security in the device's COS and see if it stops.
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #10 on: June 02, 2014, 03:19:17 PM »
I wouldn't think that would it but it's worth a shot.
Have you seen this before where a phone will ring when on speaker phone?

Ralph
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Offline lundah

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Re: Phone ringing while on speaker phone
« Reply #11 on: June 02, 2014, 03:22:03 PM »
No I haven't, but that's about the only feature I can think of that's specifically supposed to alert a called busy set.
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Offline LoopyLou

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Re: Phone ringing while on speaker phone
« Reply #12 on: June 03, 2014, 08:02:20 AM »
What kind of phone? Is there potential its cross talk i.e picking up ringing for some other set. Can't otherwise think why you would get rining over the speaker when you are handsfree.
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #13 on: June 03, 2014, 08:30:24 AM »
It's a 5340.   
I'm being told it happens even when muted.

Ralph
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Offline ralph

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Re: Phone ringing while on speaker phone
« Reply #14 on: June 13, 2014, 04:07:33 PM »
I was able to duplicate this.
If your phone is on speaker and muted, when a line rings it will ring the phone and mute the speaker.

Ralph
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