Hey all,
I have a 3300MXE running rel 4.2 and having some difficulty with a newly programmed HG. I've created a Voice HG with 3 members, that are setup as Keyline keys on several sets (i.e. line 1, line 2, line 3). There is also a voicemail box confgiured with the same number as the HG that acts as the overflow point if all lines are busy/NA.
It was working initially but now the agents are telling me that calls are going straight to vmail instead of ringing the lines. I confirmed this as well. When doing a 'Locate Feature Extension' for the key numbers, the first 2 show MSG waiting lamp ON with a 'dialed message waiting'. I can use a FAC code to disable the MSG WTG lamp but it doesn't work.
Can anyone shed some light into why these lines may not be accepting calls any more?
Thanks,