Customer is complaining, and we have heard it for ourselves, that sometimes during embedded voicemail message playback, the system will start to play a new or saved message, and then stop, and go back to the top level of the mailbox tree. Also the time it takes to access a mailbox seems to be longer than one would expect.
The system is a CX, configured with 16 embedded voicemail ports. Did a check of the ports within maintenance, while hearing the pauses and "drops" and couldn't find any issues with the ports or setup.
Anyone ever seen anything like this? Is it possibly the hard drive?