Mitel Forums > Mitel MiVoice Business/MCD/3300
Night service message
evan631:
So i have an interesting issue...one of my branches night message is on, and no one knows how to turn it off.
I ran the maintainence command "programmed service schedule display" and my output is as follows:
PROGRAMMED SERVICE SCHEDULE IS OFF
PROGRAMMED SERVICE SCHEDULE DAY IS ON
PROGRAMMED SERVICE SCHEDULED DAY: DAILY 09:00:00
PROGRAMMED SERVICE SCHEDULE NIGHT1 IS OFF
PROGRAMMED SERVICE SCHEDULED NIGHT1: DAILY 17:00:00
PROGRAMMED SERVICE SCHEDULE NIGHT2 IS OFF
PROGRAMMED SERVICE SCHEDULED NIGHT2: DAILY 18:00:00
My question...why is the night message on base on this output?
And how do i turn it off?
Please keep in mind, no one says they turned the message on, and they never do.
Mattmayn:
Run the command "CP SERVICE DAY" and it will change to day. Also, you can use DISPLAY, NIGHT1, and NIGHT2 in the place of "DAY."
Someone could have used a phone to change the service, or someone could have changed the business hours form in the VM.
Just a couple of guesses.
ralph:
Bear in mind that if a system is in day mode and reboots for any reason, it will come up in night1 mode.
Ralph
evan631:
Under Business hours this is what i see:
Open/Closed System greetings based on: ICP Day/Night Mode
Open Closed
Sunday 00:00 00:00
Monday 00:00 00:00
Tuesday 00:00 00:00
Wednesday 00:00 00:00
Thursday 00:00 00:00
Friday 00:00 00:00
Saturday 00:00 00:00
Nothing is set, and i do not know if it was changed.
I have tried the CP service day...and it worked.
Now i wonder if it will change over tonight if the schedule is set like this.
v2win:
Since your programmed schedule is set to off the mode of service must be set manually.
You can have the greeting change automatically by setting the open/closed greeting to business schedule.
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